In order to fulfill orders as quickly as possible, we begin to process orders as soon as they come in. All orders are processed within 24 hours. All orders will have tracking information that will be posted to your order.
- Some items are stocked at Paynes Gray, such as Kashwere, Pom Pom at Home, throw pillows, throw blankets and smaller items. If in stock with Paynes Gray, the item will ship within 1 business day from Alabama.
- All other items will be dropshipped from the manufacturer and will ship from within the US. Processing times differ for each manufacturer but most process within 2-5 business days.
Small & Medium sized items will ship via standard ground (USPS, UPS or FedEx) and generally arrive within 3-7 business days, depending on the shipping address.
Oversized Items & Large Furniture will ship via LTL Freight. Most Freight orders will ship curbside, threshold (classified as the first dry area) or Room of Choice, if available. You will receive notification when the shipping is setup with estimated pickup date and method of delivery.
White Glove Premium or Assembly options may be available for an additional fee. Please email us for a quote at email@example.com
Please note: Some manufacturers are still affected by COVID-19 restrictions and delays.
- Bella Notte has suspended "Quick Ship" program. All items are made to order, please allow 8-10 weeks for production
- Redford House items are made to order, please allow 10-12 weeks for production
- Spicher art & vinyl are custom made to order, please allow 6-8 weeks for production
- Jamie Young orders will ship in 7-10 business days
- Aidan Gray orders will ship within 7-10 business days