For gift orders purchased between November 14th through December 31st, return requests must be initiated before January 14th and received by January 31st. To request an RMA, please email us at info@paynesgray.com.
Items returned will incur 15% restocking fee plus the cost of return shipping. If item is exchanged, the 15% restocking fee will be waived.
Items must be returned in their original, unused condition with original packaging.
Extended Holiday Returns/Exchange exclude custom items, furniture, lighting, mirrors, rugs, and gift certificates.