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  1. Paynes Gray
  2. FAQs
  3. General Questions

General Questions

  • How can I reach customer service?
  • Lost/Stolen items
  • How can I pre-order an item?
  • How do I get the First Time Buyer's discount?
  • Do you have samples available?
  • Do you have a Designer Trade program?
  • How should I ship my return?
  • Can I exchange my item?
  • Sale + Clearance Items
  • When will I receive the refund for a return?

Service & Support

  • Affirm Financing
  • PG Points Loyalty Rewards
  • Designer Trade Program
  • Cancelation Policy
  • Return Policy
  • Shipping Policy
  • Privacy Policy
  • Terms & Conditions

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